Credit & Collections Manager

Arvato Finance Services Ltd - Philippines 

Job Description

Position Objective:
Working closely with our client, Google, the purpose of this role is to effectively manage the Credit & Collections process for the business, ensuring a high level of customer service to all customers. This job description is meant as a guideline to outline the key areas of responsibility related to the role of Credit & Collections Manager – (Manila, Philippines).  The duties and expectations outlined are not exhaustive and may change from time to time, or be added too, as would be expected operating at a management level. This role can be considered as either an expat role for a period of between 1 to 2 years or as a full time relocation. We are interested in hearing from candidates who are employed both locally and overseas.
 
Duties & Responsibilities:
 

• Accountable for delivery of Collections performance and effectiveness through department Team Leaders
• Support growing the business through broader service coverage and improve delivery whilst at the same time speeding up the collection response times
• Develop and deploy an overall operational plan to deliver improvement in key focus areas; you will identify key bottleneck and main drivers of these bottlenecks and design solutions to develop transformational process/systems to reduce/eliminate bottlenecks
• Responsible for the implementation of the requirements of the operational plan to ensure that operational team resources, structures, processes and systems will be set to achieve desired goals; you will set key operational targets annually and quarterly and support managing the operational overall business dashboard and tracking process
• Ownership of collections metrics - Track progress weekly, monthly and quarterly against operational target and benchmark performance across Teams
• Define, implement and monitor the collections operations structure and resources to attain the desired Team results and targets: overall responsibly for all staff management in order to deliver the optimal team results
• Overall accountability for portfolio Bad debt number: Must develop detailed knowledge of assigned portfolio, and its performance drivers
• Identify critical drivers for write off, performance develop and implement process improvement for resolution of issues
• Work closely with team to develop best practice within department
• Maintenance of Service Levels in Collections, ensuring a high level of customer service at all time and a low abandon rate maintained
• Maximise the collection of arrears accounts in accordance with client standards, reducing delinquency
• Ensure full adherence to Compliance and Responsible Lending Standards
• Evolve a service driven culture within the functions, leading to first time resolution of customer issues/service requests and simplified processes
• Identify business opportunities, threats and best practice in order to drive continuous improvement 

Desired Skills & Experience

Skills and Experience:
Candidate must hold a min of 5 yrs management experience in a similar financial services related role

• Strong background in business to business accounts receivable management
• Significant relevant operational experience required
• Strong business acumen with proven success in delivering results in an environment of multiple demand and shifting priorities
• Proven management or leadership experience across diverse functions
• Ability to operate at a strategic level and provide added-value at management level
• Ability to work independently and make decisions as required
• Comprehensive knowledge of relevant operational processes, procedures, technology
• Strategic management of a functional area
• Knowledge and understanding of cost management, P&L.
• Understanding of relevant client contracts
• Budget & resource management skills
• Ability to manage competing priorities and demonstrate initiative, with experience of senior level negotiation on financial and business issues
• Ability to demonstrate financial and collections knowledge, analytical skills and sound business judgement with excellent attention to detail
• Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure
• As expected for a management level position, flexibility around the needs of the business as required
• Excellent interpersonal and relationship management skills within a multi-cultural business environment
• A professional level of both verbal and written English communication is essential for the credibility of this role
• Previous experience of operating in an SAP environment would be an advantage

 
arvato Core Organisational Competencies:
 

• Grow and Develop People
• Motivate and Support Performance
• Encourage Open Dialogue and Cooperation
• Shape and Communicate Purpose and Strategy
• Create Value for Customers

Drive for Results

• Organisation and Planning
• Decision Making
• Problem Solving
• Change Management

Enable Creative Environment
 
Model Social Responsibility
 
“arvato is an Equal Opportunities Employer, Embracing Diversity in the workplace”

Company Description

arvato is one of the leading internationally networked media and communications services providers. Employees in more than 30 countries design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media.

We measure our success through the success of our customers. Our goals are achieved by means of experience, state-of-the-art technologies, creativity, passion and commitment to quality and innovation.
Position Objective:


Please visit our website www.arvatofinance.com for more details.

Additional Information

Type:

Full-time

Experience:

Mid-Senior level

Functions:

Accounting/Auditing 

Industries:

Outsourcing/Offshoring 

Compensation:

Consummate with experience

Job ID:

2147346

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